Refund Policy

Dated: 29-02-2024

Define the Timeframe:

• No charge before 48-24 hours: Customers are eligible for a full refund if cancellations are made at least 48 to 24 hours before the scheduled rental time, ensuring flexibility and accommodating changes in travel plans.

• Less than 24 hours (50% charge): Cancellations made less than 24 hours before the scheduled rental time will incur a 50% charge, reflecting the operational costs and lost revenue associated with short-notice cancellations.

• Less than 12 hours (20% refund): Customers are eligible for a 20% refund for cancellations made less than 12 hours before the scheduled rental time, compensating Baecars for the administrative efforts and preparation undertaken.

• Less than 8 hours (no refund): No refunds will be issued for cancellations made less than 8 hours before the scheduled rental time to account for the time-sensitive nature of last-minute cancellations and the inability to rebook the vehicle.

Refund Eligibility:

1. Mechanical Failure During Rental Time: Customers may receive a partial refund or a substitute vehicle if the rental vehicle experiences mechanical failure during the rental period, ensuring customer satisfaction and mitigating inconvenience.

2. Failure to Deliver Booked Car: If Baecars fails to deliver the booked car or if the substitute provided is unsatisfactory, customers are eligible for a refund, prioritizing customer experience and service quality.

Refund Process:

• Time Required for Refund Process (3 to 5 working days): Refunds will be processed within 3 to 5 working days, allowing sufficient time for administrative procedures and financial transactions.

• Refund to Source Payment Account: Refunds will be credited back to the source payment account used for the booking, ensuring transparency and security in financial transactions.

No-Refund Scenarios:

1. Cancellation Beyond Deadline

   • Cancellations made after the specified deadline will not be eligible for refunds to ensure fair booking practices and availability for other customers.

   • The deadline serves to allocate resources efficiently and minimize disruption to Baecars' operations.

2. Failure to Provide Required Information

   • Baecars requires accurate and timely information from customers to facilitate smooth transactions and ensure compliance with regulatory requirements.

   • Failure to provide necessary information may result in the inability to process the booking effectively and thus, no refund will be issued.

3. No-Show

   • A no-show indicates a failure to fulfill the booking commitment, resulting in lost revenue and resources for Baecars.

   • The no-show policy encourages punctuality and respects the time and effort invested in preparing the rental vehicle for the customer.

4. Violation of Rental Agreement

   • Violations of the rental agreement compromise the safety and integrity of Baecars' services and may incur additional costs for repairs or penalties.

   • Upholding the rental agreement ensures a mutually beneficial and respectful relationship between Baecars and its customers.

5. Partial Utilization

   • Partial utilization of the rental period prevents Baecars from offering the vehicle to other customers during the unused time slot, impacting potential revenue.

   • The no-refund policy for partial utilization encourages customers to maximize the value of their rental period and minimizes revenue loss for Baecars.

6. Damage or Loss

   • Damage or loss of the rental vehicle necessitates repairs or replacement, incurring expenses for Baecars that cannot be recovered through a refund.

   • Customers are responsible for the care and safekeeping of the rental vehicle to prevent damage or loss and avoid financial liabilities.

7. Force Majeure Events

   • Force majeure events, such as natural disasters or unforeseen circumstances beyond Baecars' control, may disrupt operations and result in unavoidable cancellations.

   • Baecars cannot be held liable for refunds in cases where force majeure events prevent the fulfillment of bookings, prioritizing the safety and well-being of customers and staff.

8. Discounted or Promotional Bookings

   • Discounted or promotional bookings are offered at reduced rates, with terms and conditions clearly stipulated to reflect the special pricing arrangement.

   • The no-refund policy for discounted or promotional bookings ensures consistency and fairness in pricing and reflects the agreed-upon terms of the promotional offer.

9. Third-Party Bookings

   • Baecars may not have direct control over bookings made through third-party platforms or agents, limiting its ability to enforce refund policies.

   • Customers are advised to review the refund policies of third-party platforms or agents before making bookings to understand their rights and responsibilities.

Policy Amendments:

• Flexibility Clause: Baecars reserves the right to amend the refund policy to adapt to changing business needs and regulatory requirements, ensuring transparency and fairness in policy updates.

• Communication Protocol: Customers will be informed of any amendments to the refund policy via email or through the Baecars website, fostering clear communication and awareness of policy changes.

• Transparent Updates: Baecars will provide detailed explanations for any amendments to the refund policy, promoting transparency and accountability in policy revisions.

• Feedback Mechanism: Customers are encouraged to provide feedback on the refund policy to help Baecars improve its services and policies, fostering a customer-centric approach to policy development.

• Effective Date: Any amendments to the refund policy will indicate the effective date of the changes, allowing customers to ascertain the applicability of the revised policy.

• Continuous Review: Baecars will regularly review the refund policy to ensure alignment with industry standards, regulatory requirements, and customer expectations, fostering continuous improvement and adaptation.

Legal Compliance:

Baecars will ensure that the refund policy complies with all relevant laws and regulations governing consumer rights, data privacy, and business operations, demonstrating commitment to legal and ethical standards.