Refund Policy – BaeCars Self Drive Car Rental Jaipur

At BaeCars Private Limited, we aim to make every self drive car rental experience smooth, transparent, and hassle-free. This Refund Policy outlines the conditions under which refunds are processed for booking cancellations, rental charges, and refundable security deposits. Please read carefully before proceeding with your booking.

1. Security Deposit – BaeCars

A refundable security deposit is mandatory at the time of booking your self drive car rental. The amount varies based on the type and model of the vehicle you choose.

• The deposit ensures responsible vehicle usage and covers potential damages, traffic violations, or excess mileage.
• The full deposit will be refunded once the car is returned in the same condition, without damages or policy violations.
• Any deductions, if applicable, will be communicated transparently with a detailed report.
• Refunds are typically processed within 5–7 working days after the vehicle inspection and clearance.

2. Refund Process

Refunds for both the rental amount (in case of cancellation) and the security deposit will be processed as follows:

• All refunds are credited to the original payment method or bank account used during booking.
• If payment was made via UPI, Credit/Debit Card, or Net Banking, the refund will reflect in your account within 7–10 business days.
• In case of technical delays from the payment gateway or bank, BaeCars is not responsible for extended refund timelines beyond our control.

3. Conditions Affecting Refunds

Refund eligibility may be affected by the following:

• Late vehicle return or delay beyond the grace period.
• Traffic challans, toll violations, or fuel discrepancies.
• Any damage, scratch, or internal wear detected during inspection.
• Violation of terms mentioned in our Terms & Conditions.

4. Cancellation and Partial Refunds

Refunds for cancellations follow the same timelines and policies described in the Cancellation Policy. In short:

• 48 hours or more before pickup: Full refund (100%) of the rental amount — free cancellation.
• Between 24 and 48 hours before pickup: 75% refund of the rental amount (25% cancellation fee).
• Between 12 and 24 hours before pickup: 50% refund of the rental amount (50% cancellation fee).
• Less than 12 hours before pickup: No refund on the rental fee. Your refundable security deposit is still returned in full.

If your trip never starts because the car is not handed over, you receive a full refund of the amount paid.

5. How to Request a Refund

To initiate a refund or raise a concern regarding your refund status:

Our customer service team will review your request within 24–48 hours and assist you in tracking your refund. Please retain your booking reference number for faster assistance.

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