Privacy Policy

BaeCars Private Limited Last updated 26 Oct 2026

Last updated 14 October 2026. This policy covers baecars.com and the BaeCars app for Android and iOS. The same text is shown inside the app under Settings → Terms & privacy.

1. Information we collect

Account: phone number, name, email, date of birth and profile photo.
Identity documents: your driving licence and Aadhaar, through DigiLocker or by upload, so that we and the host know who is driving. Hosts also provide vehicle registration details and bank or UPI details for payouts.
Trip data: pickup and drop locations, booking dates, and the walk-around photos and short video recorded with the app at pickup and at return, including the odometer and fuel reading. The host records these; a guest may add their own photos.
Location: your phone's GPS while you are using the app, to show cars near you, to deliver a car to your address and to record where a handover took place. We do not track location in the background.
Payments: transaction references from Razorpay. We never see or store your card number.
Device: a push-notification token and the app version, so that booking updates reach your phone.
Messages: what you write to us on WhatsApp or in the app's chat, so that we can answer and keep a record of the booking.

2. How we use it

To verify identity, process bookings and move payments between guests and hosts.
To send booking updates, receipts and support replies by WhatsApp, push notification or email.
To record a car's condition at pickup and return. The walk-around photos and video are analysed automatically to list visible damage, read the odometer and fuel, and compare the start and end of a trip, so that any dispute is settled on evidence rather than memory.
To keep the platform safe: fraud checks, trust scores and the investigation of accidents, theft or misuse.
To improve the service. We do not sell personal data, and we do not use your data for third-party advertising.

3. Who sees it

The other side of your booking. A host sees a guest's first name and verification status when a booking is made, and the full name and licence at handover. The host and the guest of a booking both see that booking's condition photos, video and findings. Nobody else does.
Service providers that act for us: Razorpay (payments), Meta (WhatsApp messages), Google Firebase (push notifications), Google Cloud (automated condition analysis of handover photos and video, and document checks), DigiLocker and Cashfree (identity and registration verification) and our hosting provider. Each receives only what its task needs and may not use it for anything else.
Authorities: when the law requires it, or to investigate fraud, theft or an accident.

4. How long we keep it

Account data: while your account is active.
Identity documents: deleted 30 days after you delete your account.
Trip records, including condition photos and video: 3 years after the trip, for legal, tax and insurance reasons. Booking history is kept in anonymised form after account deletion.
You can delete your account from the app (Profile → Settings → Delete my account) or by emailing privacy@baecars.com from your registered email address.

5. Your choices

Camera, microphone and location permissions are controlled in your phone's settings. Without the camera, a handover falls back to photos; without location, cars are shown for the city you pick.
Notification categories can be switched off in the app under Settings. Booking requests, handovers and messages stay on, because a booking cannot run without them.
Cookies on baecars.com are used for sign-in and analytics only; your browser controls them.

6. Security

Data travels over encrypted connections and is stored on servers in India with access limited to staff who need it. Handover photos and video are stored privately and served only through short-lived signed links to the two parties of the booking.

7. Your rights

You can ask for a copy of your data, ask us to correct it, or ask for deletion, except where we must keep a record by law. Write to privacy@baecars.com from your registered email and we reply within 30 days.

8. Changes

When this policy changes we update the date at the top and, for material changes, tell you in the app.

9. Contact

BaeCars Technologies Pvt. Ltd., Jaipur, Rajasthan, India.
privacy@baecars.com