Trust & safety
How we keep trips safe for guests and hosts.
When you rent
Verified hosts
Hosts are verified and rated by guests after each trip. Look for the blue checkmark — it means BaeCars has verified the host's identity and documents.
Verified hosts
Hosts are verified and rated by guests after each trip. Look for the blue checkmark — it means BaeCars has verified the host's identity and documents.
Transparent pricing
You see the full price before you book — base fare, distance, deposit, everything. No surprise charges.
Cancellation policy
Cancel 24 hours or more before pickup and get the full rental back. Inside 24 hours (and up to 3 hours before pickup) you get 80% of the rental back; the 20% kept compensates the host. Your deposit and any delivery charges are refunded in full either way.
When you host
Screened guests
Every guest verifies their Aadhaar and driving license through our KYC system before they can book. We also maintain trust scores based on trip history.
Trip documentation
Pre-trip and post-trip photos are required. Our AI damage detection system automatically flags any changes between the two sets.
Security deposit
A refundable deposit is held for every trip. If damage occurs, the deposit covers repairs up to the hold amount.
Secure payouts
Earnings are tracked transparently. Request a payout anytime — funds go directly to your bank account.
Need help?
Reach us on WhatsApp in English or Hindi. Your host’s number is on every booking for anything that needs them directly.
